01902 312800

    Privacy Policy

    Who we are

    CTT (Wolverhampton) Ltd trading as Central Transport Training
    The Gatehouse
    Well Lane
    Wednesfield
    Wolverhampton
    WV11 1XR
    Telephone: 01902 312800
    Email: info@centraltransporttraining.co.uk

    Information We May Collect

    We may collect personal information including:

    • your name
    • telephone number
    • email address
    • postal address where required
    • information you provide when making an enquiry
    • details relating to the driver training or licence category you are interested in
    • information you provide through our contact forms, telephone, email, WhatsApp or live chat
    • technical information about how you use our website, such as browser, device and website usage information where analytics or cookies are used
      Where you become a customer, we may also collect additional information required to provide driver training and administer your booking.

    How We Use Your Information

    We may use your personal information to:

    • respond to enquiries
    • provide information about our courses and services
    • arrange and administer driver training
    • manage bookings and customer accounts
    • contact you about your training
    • provide customer support
    • meet legal, regulatory and contractual requirements
    • maintain appropriate business and financial records
    • improve our website and services
    • send marketing communications where you have consented or where otherwise permitted by law

    Our Lawful Basis for Using Your Information

    Depending on the circumstances, we may process your personal information because:

    • it is necessary to take steps at your request before entering into a contract
    • it is necessary to perform a contract with you
    • we have a legal obligation
    • we have a legitimate business interest in responding to enquiries, administering our services and improving our business
    • you have given us consent, for example for certain marketing communications or non-essential cookies

    Who We May Share Your Information With

    We do not sell your personal information.

    We may share information where necessary with organisations that help us provide our services, such as:

    • IT and website service providers
    • email and communications providers
    • payment processing providers
    • professional advisers such as accountants or legal advisers
    • government, regulatory or enforcement bodies where required by law
    • service providers used to operate website features such as live chat or analytics

    Where a third-party service processes personal information on our behalf, we expect appropriate data protection safeguards to be in place.

    These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

    Website Contact, WhatsApp and Live Chat

    If you contact us through our website, WhatsApp or live chat, we may retain the information you provide so that we can respond to your enquiry and provide appropriate customer service. Third-party services such as WhatsApp or tawk.to may process information in accordance with their own privacy policies and data-processing arrangements.

    Cookies and Website Analytics

    Our website may use cookies and similar technologies to operate correctly, understand how visitors use the website and improve our services.
    Where non-essential cookies are used, visitors should be given an appropriate choice before those cookies are placed. The ICO states that non-essential cookies generally require clear, active consent and that simply continuing to use a website is not sufficient consent. You can change your cookie preferences through the website’s cookie settings where available.

    How Long We Keep Your Information

    We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, regulatory and contractual requirements. Retention periods may vary depending on the type of information and the relationship we have with you.

    Keeping Your Information Secure

    We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

    Your Data Protection Rights

    Depending on the circumstances, you may have the right to:

    • ask for access to your personal information
    • ask us to correct inaccurate information
    • ask us to erase information in certain circumstances
    • ask us to restrict how information is used
    • object to certain uses of your information
    • request transfer of certain information
    • withdraw consent where we rely on consent
      You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your personal information has been handled. The ICO specifically requires privacy information to explain individuals’ rights and their right to complain.

    Contact Us About Your Personal Information

    If you have any questions about this privacy notice or how we use your personal information, contact:
    Central Transport Training
    Telephone: 01902 312800
    Email: info@centraltransporttraining.co.uk

    Changes to This Privacy Policy

    We may update this privacy policy from time to time to reflect changes to our services, website, legal requirements or the way we use personal information.
    The latest version will always be available on this page.